Responsible Gaming

Gambling at 9Pokies is intended solely for entertainment purposes and should never be viewed as a source of income or financial solution. We are committed to promoting responsible gaming and ensuring that our players can enjoy their experience safely and responsibly. Recognizing the potential risks associated with gambling, we have implemented several measures and tools designed to foster a safe gaming environment.

Self-Control Tools

9Pokies offers a variety of responsible gambling tools to help players maintain control over their gaming activities. These tools are designed to allow players to set personal limits and manage their playing time effectively. The following options are available:

• Deposit Limits: Players can set daily, weekly, or monthly limits on the amount of money they wish to deposit. This helps ensure that players spend only what they can afford.

• Loss Limits: This tool allows players to establish a limit on the amount of money they are willing to lose within a specified timeframe. Once the limit is reached, players will not be able to continue playing until the next period begins.

• Wagering Limits: Players can set limits on the amount they wish to wager in a given session. This encourages more mindful gameplay and helps prevent overspending.

• Session Time Limits: This feature enables players to set a maximum duration for their gaming sessions. Once the time limit is reached, players will receive a notification to remind them to take a break.

• Cooling-Off Periods: Players can choose to temporarily suspend their accounts for a specific period. This allows for a break from gambling and can help in regaining control.

• Self-Exclusion Options: For those who feel they need a longer-term solution, 9Pokies provides self-exclusion options. Players can choose to exclude themselves from the platform for a set period or indefinitely. During this time, they will not be able to access their accounts.

Self-Assessment

To help identify early signs of problematic gambling behavior, players can reflect on the following questions:

1. Do I find myself gambling to escape from stress or negative emotions?
2. Am I spending more money on pokies than I initially intended?
3. Do I often chase my losses by continuing to gamble after losing?
4. Have I ever felt anxious or upset about my gambling habits?
5. Do I hide my gambling activities from friends or family?
6. Have I experienced negative consequences in my personal or professional life due to gambling?
7. Do I frequently think about gambling or plan my next session?
8. Am I gambling with money that I cannot afford to lose?
9. Have I ever borrowed money or sold items to fund my gambling?

If players find themselves answering “yes” to any of these questions, it may be time to reassess their gambling habits and consider utilizing the self-control tools available at 9Pokies.

Protection of Minors

Protecting minors is a key responsibility at 9Pokies. We have implemented strict safeguards and procedures to prevent underage access to our platform:

• Age Verification: All players must provide accurate information regarding their age during the registration process. This is a critical step in ensuring that only individuals of legal gambling age can access our services.

• KYC Checks: Know Your Customer (KYC) checks are conducted to verify the identity and age of players. This process helps to confirm that all players are of legal age and minimizes the risk of underage gambling.

External Help

9Pokies recognizes that some players may require additional support. We encourage anyone experiencing difficulties with gambling to reach out to professional support organizations. Some of these include:

• GamCare: Provides information, advice, and support for anyone affected by gambling in the UK and internationally.

• BeGambleAware: Offers advice and support to anyone who may be concerned about their gambling or the gambling of someone they know.

• Local Support Services: Various local organizations in Australia provide counseling and support for individuals facing gambling-related issues.

Players can access these resources confidentially and without judgment. Seeking help is a positive step towards regaining control.

Early Warning Signs of Problematic Gambling Behavior

Recognizing early warning signs of problematic gambling behavior is crucial in promoting responsible gaming. Some signs include:

• Increasing frequency of gambling sessions
• Spending more time and money than intended
• Using gambling as a way to cope with stress or negative emotions
• Feeling anxious or irritable when not gambling
• Neglecting personal, professional, or social responsibilities due to gambling

If players notice any of these signs in themselves or others, it is important to take immediate action.

Taking Immediate Action

If players feel they are losing control over their gambling, immediate steps can be taken:

• Utilize the self-control tools provided by 9Pokies, such as setting deposit or loss limits.
• Consider taking a break from gambling by using the cooling-off periods or self-exclusion options.
• Reach out to the support team for guidance and assistance.
• Consult with external support organizations for additional help.

Account Restriction and Self-Exclusion Mechanisms

9Pokies has established clear procedures for account restrictions and self-exclusion:

• Players can initiate self-exclusion through their account settings or by contacting the support team. The duration of self-exclusion can be tailored to individual needs.
• Account restrictions can be applied at any time, and players are encouraged to act promptly if they feel they need to limit their gambling activities.

Personal Responsibility and Platform-Supported Protection Tools

At 9Pokies, we emphasize the importance of personal responsibility when it comes to gambling. Players are encouraged to use the protection tools available to them and to make informed decisions regarding their gameplay. The platform supports responsible gaming practices to help players enjoy their experience while minimizing risks.

Confidentiality and Non-Judgmental Support Approach

All interactions with the support team and external organizations are handled with the utmost confidentiality and respect. Players can seek assistance without fear of judgment, fostering a supportive environment where individuals can openly discuss their concerns.

9Pokies is dedicated to creating a safe and responsible gaming environment. By promoting awareness and providing the necessary tools and resources, we aim to empower our players to gamble responsibly.